Subscribers
View and manage everyone subscribed to your plans.
Subscriber List
The Subscribers tab shows all active and recent subscriptions:
| Column | Description |
|---|---|
| Subscriber | Name and contact info |
| Plan | Which plan they're on |
| Status | Current subscription state |
| Next Payment | When their next payment is due |
| Actions | Pause, cancel, extend, etc. |
Filtering
Search
Find subscribers by email, name, or Telegram username.
Plan Filter
Show only subscribers of a specific plan.
Status Filter
| Filter | Shows |
|---|---|
| Active | Currently active subscriptions |
| Needs Attention | Past due, payment failed |
| Inactive | Cancelled, expired |
Status Reference
| Status | What It Means | Has Access? |
|---|---|---|
| Active | Paid and current | ✅ Yes |
| Pending | Waiting for first payment | ❌ No |
| Paused | Temporarily suspended | Until period ends |
| Past Due | Payment failed, in grace period | ✅ Yes |
| Payment Failed | Grace period ended | ❌ No |
| Cancelled | Ended by you or subscriber | ❌ No |
| Expired | Period ended without renewal | ❌ No |
Actions
Pause
Stops future billing. Subscriber keeps access until their current period ends.
Use case: Subscriber asks to pause for a month.
Resume
Reactivates a paused subscription. Billing resumes at the next period.
Cancel
Ends the subscription immediately. Subscriber is notified.
Cancellation is immediate. If you want to let them keep access until period end, use Pause instead.
Add Days
Extends the subscription with free time.
Use cases:
- Compensating for service issues
- Rewarding loyalty
- Manual adjustments
Copy Portal Link
Get the subscriber's self-service management URL. Send this to them so they can manage their own subscription.
Self-Service Portal
Every subscriber gets a unique management link:
/subscriptions_manager/manage?token={unique_token}From the portal, subscribers can:
- View subscription status
- See payment history
- Cancel their subscription
No account or password needed — the token provides secure access.
The portal link is included in confirmation emails. You can also copy it from the subscriber row in your dashboard and send it manually.